**RETURNS: ADDITIONAL GUIDELINES**

**Return Number**

A return number will be sent to you by our Customer Service.

**Products must be returned:**

* In their original condition and packaging to the address provided by Customer Service.

* In a new and fit-for-resale condition.

* With all their accessories.

To ensure prompt processing of your return, remember to include the return email sent to you by our Customer Service in your return package. If you cannot print it, please write your order number, return authorization number, and the codes of the products you are returning on a piece of paper.

**Our Advice**

Costs and risks associated with returning your package are your own responsibility. Therefore, you must ensure that you keep all proof of this return.

We advise you to return items by registered mail using recorded shipping, Colissimo, or by any other means from which you can get proof of the return. Any supporting evidence must contain the following information: destination address, date of shipment, and tracking number.

**Item Does Not Match Description**

If you have received a damaged or defective item, or it does not match what you ordered, we are truly sorry. You have a period of twenty-four (24) hours from receiving your order to contact our Customer Service and inform us of the issue. An advisor will guide you on how to proceed.

**Incomplete Order**

We recommend the following steps if your order appears to be incomplete:

1. First, check your order confirmation email or the "My Account / My Orders" section to verify that the item was included in your order.

2. Consult the packing slip attached to your package. If the quantity shipped does not match the quantity ordered, the item may be:

* Dispatched in another package that you will receive shortly.

* Unavailable, and in that case, the refund will be made within the next 30 days.

* Cancelled, if you have requested so.

If the quantity shipped is not the quantity ordered, please contact our Customer Service.

**Refund**

Deko District will refund you within a maximum of 30 days from the date of receipt of the returned package in its original condition. A confirmation email of the refund will be sent. We will issue the refund via the original payment method used or by wire transfer.

**Refunding an Order Containing a Voucher**

When an order contains a voucher, the voucher is applied proportionally across all items. Therefore, the value of the associated voucher will be deducted proportionally from the refund of any returned product.

**How Do I Return an Unsatisfactory Item?**

If you are not satisfied with the item(s) received and it is not a made-to-order product, you have a period of fourteen (14) working days from receipt of your order to return them in their original condition and packaging. For better processing of your return, please contact our Customer Service to obtain a return number.