Orders

How do I place an order?

Simply browse our catalog, add your desired products to your cart, and proceed to checkout. Follow the instructions to complete your payment and confirm your order.

Can I modify my order after it has been placed?

If you need to make changes to your order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request if production or shipping has not yet started.

How can I check the status of my order?

You can track your order status through your customer account under My Account > Orders.

Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of payment for a full refund. After this period, partial refunds may apply depending on the production or shipping stage. Please refer to our Cancellation and Return Policy for full details.

Shipping & Delivery

Where do you ship?

Deko District delivers to a wide range of destinations. Shipping availability may vary depending on the product and delivery location.

How much does shipping cost?

Shipping costs are calculated during checkout based on your location, the size of the order, and the selected shipping method.

How long will it take to receive my order?

Delivery times vary depending on product availability and destination. Estimated delivery times are displayed on each product page and during checkout.

How can I track my shipment?

Once your order has been dispatched, you will receive a tracking number by email that allows you to monitor the shipment’s progress.

What should I do if my order arrives damaged?

Please inspect your order upon delivery. If you notice any damage, contact us within 48 hours and provide photographs of the damaged product and packaging.

Products

Are the product images accurate?

We make every effort to display our products as accurately as possible. However, actual colors and finishes may vary slightly due to screen settings and lighting conditions.

Are your products assembled upon delivery?

Assembly requirements vary by product. Product pages will indicate whether assembly is required and whether assembly instructions are included.

Can I order replacement parts?

Depending on the product and availability, replacement parts may be available. Please contact Customer Support for assistance.

Are your products covered by a warranty?

Yes. Our products are covered by the applicable legal warranty against manufacturing defects. Warranty terms may vary depending on the product category.

Payments

Which payment methods do you accept?

We accept major credit and debit cards, bank transfers, and other payment methods displayed during checkout.

Is my payment information secure?

Yes. All transactions are processed through secure payment gateways and protected using industry-standard security measures.

Can I receive an invoice for my order?

Yes. An invoice will be issued and can be downloaded from your customer account or requested from Customer Support.

Returns & Refunds

What is your return policy?

Customers may request a return within 14 days of receiving their order, provided the product is unused, undamaged, and returned in its original packaging.

Who pays for return shipping?

Unless the item is defective or incorrectly shipped, customers are responsible for return shipping costs.

How long does it take to receive a refund?

Approved refunds are generally processed within 7 to 30 business days after the returned item has been received and inspected.

Can I return a custom-made or personalized product?

Custom-made, made-to-order, and personalized products cannot be returned unless they are defective or incorrectly supplied.

Customer Account

Do I need an account to place an order?

Creating an account is recommended as it allows you to track orders, manage returns, and access your purchase history.

I forgot my password. What should I do?

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

How can I update my personal information?

You can update your account details at any time by logging into your customer account.

Privacy & Security

How do you protect my personal information?

Deko District uses appropriate technical and organizational security measures to protect customer data against unauthorized access, disclosure, or misuse.

Do you share my personal information with third parties?

We do not sell or rent personal information to third parties for marketing purposes. Information is only shared when necessary to process orders and provide services.

Do you use cookies?

Yes. We use cookies to improve website functionality, enhance your shopping experience, and analyze website performance.

Contact Us

How can I contact Customer Support?

If you have any questions or need assistance, please contact us at:

Email: info@dekodistrict.com

Our team will be happy to assist you.