Shipping policy
At Deko District, we work with trusted shipping partners to deliver your orders safely and efficiently across Europe.
Shipping Destinations
We ship to all European countries. However, some restrictions may apply to certain islands or remote areas.
If your delivery address is located on an island or in a remote area, additional shipping conditions, delivery times or costs may apply.
Order Preparation
Once your order has been confirmed, we prepare it in our warehouse within 24 to 48 hours.
After preparation, one of our trusted shipping partners will collect the order from our warehouse and handle the delivery to the address provided by the customer.
Estimated Delivery Times
Estimated delivery times may vary depending on the destination:
Spain and Portugal: 3 to 7 working days
Rest of Europe: 5 to 12 working days
Please note that these delivery times are estimates and may vary due to transport conditions, public holidays, high-demand periods, customs procedures or circumstances beyond our control.
Delivery Conditions
Orders are delivered at street level.
The delivery service does not include delivery inside the property, unpacking, installation or assembly of the products.
If you require help moving the product inside your home or assembling it, this must be arranged separately by the customer.
Important Information Upon Delivery
When receiving your order, the customer must carefully inspect the package before signing the delivery note.
If the package is damaged, open, wet, broken or shows any visible signs of mishandling, the customer must either:
Refuse the delivery, or
Clearly write the damage on the delivery note before signing.
If the customer is not satisfied with the condition of the package or the product, the delivery should be refused.
Signing the delivery note without mentioning any damage may make it more difficult to process a claim afterwards.
Taxes and Customs Duties
All prices on our website include VAT where applicable.
For deliveries outside the European Union, customs duties, import taxes or any additional local charges are not included in the product price and must be paid by the customer.
The customer is responsible for checking any customs requirements, import restrictions or additional charges that may apply in their country before placing an order.
Shipping Partners
We work with trusted shipping partners to ensure that every order is handled with care and delivered as efficiently as possible.
The transport company used for each order may vary depending on the destination, product size, weight and availability of transport services.
Delivery Delays
Although we do our best to meet the estimated delivery times, delays may occasionally occur due to reasons outside our control, such as transport issues, weather conditions, customs delays, public holidays or high-volume periods.
Deko District cannot be held responsible for delays caused by third-party transport companies or external circumstances beyond our control.
Shipping Questions
For any questions about shipping, delivery times or delivery conditions, you can contact us at: